How enquiry and consultation information is handled.

Information we process

When you submit an enquiry, we collect the name, phone number, other contact details and message you choose to provide. Live text consultations may include the messages you send, conversation records and times, and any contact details you provide. Technical information necessary to operate sessions, prevent misuse and troubleshoot problems may include IP address, browser information and pages visited. Please do not include sensitive information unrelated to your business enquiry.

How we use information

We use this information to understand your requirements, respond to enquiries, arrange related business contact and keep the website operating. We do not use it for unrelated purposes without further notice.

Storage and access

Enquiry and chat records are stored in the database on this website’s server and handled by authorised website administrators and customer-service staff. We retain necessary information for business communication, issue handling and applicable requirements, and arrange deletion when it is no longer needed. Internet transmission and storage cannot be guaranteed absolutely secure.

Site features and third parties

The website may use technologies necessary for login, chat sessions, forms and security. Information handling by other websites or third-party services linked from this site is governed by their own policies.

English-language pages

The English section contains prepared English content hosted on this website. The CN / EN links open the relevant language section; using them does not send the page to an external translation service. Some project exhibits and the whitepaper remain in their original language, as noted on the relevant English pages.

Your choices

You can choose whether to submit an enquiry and may request access, correction or deletion of information you have submitted. To avoid mistakes, we may need to verify your connection with the relevant enquiry.

Contact us

For privacy requests, explain your request through our contact page or email qiandan@wensit.cn. Our business contact number is +86 133 5281 6721.