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Wensi Media

AI-powered customer acquisition and marketing
AI Growth Partner for Modern Businesses

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Wensi Media business AI knowledge base and intelligent enquiry support, illustrative scene

Business AI Agent Marketing

Organize a business knowledge base connecting products, services and frequent enquiries. Deploy AI support and operational assistants where integration permits.

01 / BUSINESS FOUNDATION

Enterprise AI Deployment for Your Next Stage of Growth

Start with genuine business information and validate high-frequency use cases first.

Genuine Information · Frequent Use Cases

02 / WORKFLOW CONNECTION

The Value of AI Lies in How It Works Within Your Business

Connect products, services, FAQs and enquiry journeys so answers reflect actual operations.

Products & Services · Enquiry Journeys

03 / CONTINUOUS IMPROVEMENT

Make AI a Practical Part of Business Growth

Test, launch and review continuously to build reusable business knowledge assets.

Testing & Launch · Ongoing Reviews

Connect Information Preparation, Answer Testing & Live Support

Illustrative capabilities: integrations, deployment format and permissions are confirmed after project assessment.

Clear Delivery Scope

Acceptance based on the knowledge base, test examples and user training

Clear Delivery Scope

Deployment & Integration as Needed

Accurate Information · Evidence-based Answers · Ongoing Updates

Deployment & Integration as Needed

Reusable Knowledge Assets

Assess integration requirements for the website or supported platform first

Reusable Knowledge Assets

Defined Permissions & Boundaries

Organize product and service information for use within authorized limits

Defined Permissions & Boundaries

Scenario Testing & Delivery

Agree users, information scope and maintenance responsibilities

Scenario Testing & Delivery

Features Tailored to Your Needs

Validate common questions first, then expand into further scenarios

Features Tailored to Your Needs

Define Features Around Actual Business Needs

Illustrative business-specific feature planning

Assist with Frequent Operations, Marketing, Content & Support Tasks

These capabilities are illustrative. Actual deployment and results depend on the agreed plan and testing records.

Consistent Answers from Business Knowledge & FAQs

Turn product details, service coverage and common questions into a maintainable knowledge base.

Support Public, Owned & Local Customer Channels

Natural-language task execution with results that can be checked

Turn effective operating practices into reusable assets

Operational Efficiency

Operational Efficiency

Unified Task Dashboard
Quick Issue Identification

Smart Store Setup

Smart Store Setup

Faster Store & Shop Configuration
Launch Faster

AI Customer Support

AI Customer Support

Enquiries, Status Checks & Fulfilment Questions
Coordinated Handling

Intelligent Data Queries

Intelligent Data Queries

Ask Questions About Business Data
Reviewable Results

AI Shopping Assistance

AI Shopping Assistance

Sales Guidance & Member Follow-up
Ongoing Availability

Intelligent Task Management

Intelligent Task Management

Assist under approved rules and retain execution records

Help Customers Find You
Help Leads Become Orders

Combine GEO, brand content and enquiry channels to improve the journey from discovery to conversation.

Align answers through a brand knowledge base to reduce AI recommendation errors

Connect lead identification, outreach and conversion

Feed exposure and follow-up outcomes into ongoing reviews

GEO Optimization

GEO Optimization

Improve Brand Visibility
in AI Search

Brand Knowledge Base

Brand Knowledge Base

Align Product, Service & Industry
Information

Visibility Monitoring

Visibility Monitoring

Track Recommendation Results
Identify Content Gaps

Prospecting Assistance

Prospecting Assistance

Lead screening and follow-up suggestions, subject to integration assessment

Outreach & Conversion

Outreach & Conversion

Enquiry records and human follow-up methods, defined by project

Sales Coaching

Sales Coaching

Sales Guidance & Actual Conversions
Process Reviews

Creative Support on Demand
Orderly Content Distribution

Assist with topics, copy and video scripts, with review before use.

Develop publishable content around campaigns, products and locations

Coordinate account schedules, timed publishing and asset reuse

Use content performance to inform the next creative direction

Content Planning

Content Planning

Develop Topics for Campaigns & Products
Topic Direction

Script Generation

Script Generation

Copy, Sales Guidance & Short-video
Scripts Produced Efficiently

Batch Content Creation

Batch Content Creation

Develop Multiple Content Versions
and Reuse Assets

Social Distribution

Social Distribution

Adapt to Each Platform’s Style
and Publishing Rules

Scheduled Publishing

Scheduled Publishing

Publishing schedules and integrations are assessed for each project

Performance Tracking

Performance Tracking

Review Content Results
Refine the Strategy

Turn Knowledge into an Asset
Make Data Useful

Search and answer questions within the authorized information scope; AI does not replace business decisions.

Connect business knowledge, operational data and agreed metric definitions

Ask questions naturally, with traceable answers and consistent calculations

Access knowledge and data by organizational permission, keeping sensitive data within the authorized environment

Business AI Knowledge Base

Business AI Knowledge Base

Organize Business Knowledge for
Search & Reuse

ChatBI Data Queries

ChatBI Data Queries

Ask Follow-up Questions on Business Metrics
and Anomalies

Industry Knowledge

Industry Knowledge

Capture Industry Know-how
and Common Rules

Semantic Search

Semantic Search

Find Reliable Information
by Business Intent

Consistent Metric Definitions

Consistent Metric Definitions

One Definition per Metric
Evidence-based Analysis

Data Access Controls

Data Access Controls

Set Access Boundaries
by Organization & Role

Define AI Agent Scope Around Real Business Needs

Build the knowledge base and FAQs first, then connect enquiry, content and operations tasks gradually.

Wensi Media GEO

AI Search Acquisition & Brand Recommendations

Organize AI search questions and brand information

Illustration: AI search acquisition and brand recommendations

Customer Engagement Agent

Re-engage Inactive Members & Encourage Repeat Purchases

Help plan customer follow-up content under business rules

Illustration: member re-engagement and repeat purchases

AI Shopping Assistant

Support Store Sales & Efficiency

Turn genuine product and service experience into reusable sales guidance

Illustration: store sales and efficiency support

Start with Frequent Customer Questions in Each Industry

Plan scenarios around customer habits, available information and integration conditions.

Illustrative apparel operations scenario

Product Knowledge, Answers & Follow-up Content
Start with Common Questions

ChatBI Data Queries

Intelligent Recommendations

Product Sales Agent

Turn product details, service scope and FAQs into a maintainable knowledge base.

Connect frequent questions with follow-up content to assist human support.

Illustrative home furnishing operations scenario

From Product Selection to Lead Follow-up
Connect Home Furnishing Enquiries

Product Knowledge Base

Lead Handling Agent

Store Follow-up Workflow

Organize verified information on materials, specifications, applications and after-sales questions.

Link lead records and human follow-up where integration permits.

Illustrative service operations scenario

Organize Bookings, Services & FAQs
A More Orderly Customer Experience

AI Customer Support

Booking Workflow

Service Quality Checks

Organize service descriptions, booking rules, processes and common questions.

Check answer boundaries and human handover before launch.

Illustrative FMCG operations scenario

Align Product, Channel & Campaign Information
Support Frontline Answers & Content Planning

Channel ChatBI

Campaign Review Agent

Member Outreach Agent

Organize product specifications, channel policies and campaign rules to keep answers consistent.

Integrations and execution scope are confirmed through the plan and testing records.

Illustrative local living operations scenario

Location Details, Bookings & Service Questions
Connect Common Needs Before & After a Visit

Store Booking Agent

Service Delivery Workflow

Repeat-purchase Agent

Align location details, opening hours, booking methods and service descriptions.

Connect common enquiries with subsequent human follow-up.

Illustrative consumer manufacturing operations scenario

Specifications, Applications & Technical Information
Build a Maintainable Business Knowledge Base

Multimodal Quality Checks

Equipment Alerts

Supply Chain Forecasting Agent

Organize information on specifications, selection, applications and technical questions.

Retain sources, applicability and human review records.

Illustrative wholesale operations scenario

Centralize Specifications, Minimum Orders & Ordering Questions
Support Wholesale Customer Enquiries

Customer Segmentation Agent

Order Recommendation Agent

Channel Coordination Workflow

Centralize frequent questions about specifications, minimum orders, delivery and after-sales support.

Sales staff confirm specific prices and transaction terms.

Illustrative owned-channel engagement scenario

Merchant Details, Membership Rules & Campaign Information
Consistent Answers Across Business Formats

Membership Benefits

Campaign Operations Agent

Business ChatBI

Organize knowledge around merchants, members and campaigns.

Define information permissions, update responsibilities and the limits of human support.

Connect Your Knowledge Base to Suitable Business Platforms

Confirm information permissions, integration conditions and feature boundaries first. Custom development and further integrations are quoted according to requirements.

Illustration: knowledge base connections to suitable platforms

Document Every Step, from Information Preparation to Testing

Make knowledge bases, sample questions, integration tests and daily maintenance clear and accountable.

Illustration: content and business knowledge coordination

Content & Business Knowledge Coordination

Product & Service Information

Built Around Real Enquiries

Configured for Your Business

Illustration: testing, training and maintenance

Testing, Training & Maintenance

Knowledge Base & Sample Questions

Deployment Assessed as Needed

Clear Scope, Permissions & Responsibilities

Knowledge Base

Answer Testing

Integration Records

User Training

Information Verification

Authorization Scope

Platform Requirements

Answer Boundaries

Human Handover

Maintenance Plan

Content Review

Test Records

Acceptance Checklist

Frequently Asked Questions

Where can we start with business AI agent marketing?

First organize products, service coverage, common questions and enquiry guidance into a dedicated knowledge base. Then choose a website or platform that supports integration for testing, deployment and training.

What information does the business need to provide?

Product information, service coverage, real cases, FAQs and business rules. Information permissions, update responsibilities and authorized users are confirmed in the project.

How are human handover and system integration arranged?

We first check platform permissions and integration conditions and agree how staff will follow up. System connections, custom development and additional features are assessed against actual requirements.

How are maintenance and acceptance handled after launch?

Delivery includes the knowledge base, sample questions, integration test records and user training. Updates, answer tests and milestone reviews follow the agreed schedule.

Can an AI sales assistant replace human support?

It is best used initially for information retrieval, product questions and preliminary enquiry routing. Complex quotes, personalized judgments, complaints and commitments are handed to staff under agreed rules.

How do you reduce irrelevant or inaccurate answers?

Define the sources, scope and restricted topics first, and test with real questions. For uncertain or out-of-scope questions, use clarification, notices or human handover, and review answers continuously.

Which websites or platforms can be connected?

We check the website environment, platform interfaces and account permissions before selecting an integration method. Capabilities and restrictions differ; the scope depends on testing and agreement.

How is customer enquiry data managed?

Define required fields, permitted uses, access and retention according to business needs, minimizing unrelated information. Confirm permissions and anonymize where needed before publishing cases.

What happens when products, prices or service rules change?

Appoint an information owner and establish an update, review and testing process. Once new information is approved, update the knowledge base and retest relevant questions to avoid outdated answers.

How should we choose the first pilot scenario?

Start with frequent questions that have clear answers and simple human handover, such as product FAQs, service coverage or booking guidance. Expand based on testing feedback.

Start Intelligent Customer Support with One Frequent Business Scenario

System and platform interfaces illustrate functionality. Actual integrations, account permissions, features and deliverables depend on assessment and the contract.

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