Business Knowledge & AI Support: From Information to Reliable Answers

AI support depends on the information supplied, how answers are tested and when humans take over. Wensi connects knowledge preparation, testing and support workflows so responses match actual services.

1. Start with Verifiable Business Facts

Collect company profiles, product information, service processes and FAQs, with versions and publication permissions. Do not invent unsupported prices, timelines or outcomes; include them only once confirmed by the business.

2. Test with Real Questions

Include ambiguous requests, product comparisons, missing information and out-of-scope situations alongside FAQs. Check relevance, omitted conditions and whether human handover is needed.

3. Define Human Handover Points

Complex quotes, bespoke proposals, complaints and uncertain information need a clear handover route. Preserve requirements already shared to avoid repeated explanations, with staff continuing under actual business procedures.

4. Keep Information & Answers Updated

Update source materials when business conditions change, then retest relevant questions. Wensi can support knowledge preparation, testing, configuration and reviews. Features, integrations and deliverables follow the approved plan.

5. A Practical Example

For quotation enquiries, the knowledge base can explain what information is needed, but should not invent a price. Collect the product, quantity and requirements, then pass them to staff. Include incomplete requests in testing to check that handover works smoothly.